A. General terms and conditions

1 Applicability

2 Conclusion of the contract

3 Cancellation policy & Right of withdrawal

4 Prices and terms of payment

5 Delivery and shipping conditions

6 Conditions of Returns

7 Liability for defects

8 Applicable law 

9 Reservation of title

10 Warranty

11 Intellectual Property

12 Final provisions

B. Customer information

1 Seller identity information

2 Essential characteristics of goods or services

3 Conclusion of the contract

4 Payment and delivery

5 Technical steps leading to the conclusion of a contract

6 Saving the contract text

7 Technical means for recognizing and correcting input errors

8 The languages available for conclusion of the contract

A. General terms and conditions

1. Applicability

1.1  The following terms and conditions of « Aurore de Provence » (hereafter referred to as “seller”) apply for all contracts that a consumer or corporate customer (hereafter referred to as “customer”) concludes with the seller regarding the merchandise and/or services presented by the seller in its online shop. The inclusion of the customer’s own conditions is hereby excluded, unless other terms have been agreed.

1.2 For the purposes of these General Terms and Conditions, a consumer is defined as any individual who concludes a legal transaction with a purpose that can be ascribed to neither his/her commercial nor to his/her freelance activity. A corporate customer, within the scope of these General Terms and Conditions, is defined as any natural or legal entity or a business partnership with legal status, which acts in fulfilment of his/her/its commercial or freelance activities when concluding a legal transaction.

2. Conclusion of the contract

2.1 The presentation of products in the seller’s online shop does not represent a binding offer, but rather a non-binding online catalogue. By clicking the Order button, you are submitting a binding order for the goods in your shopping cart. Confirmation of the order is made by e-mail immediately after the order is sent and does not yet constitute acceptance of the order.

2.2 We can accept your order by sending a statement of acceptance in a separate e-mail or by delivery of the goods, wherein the access to the customer is relevant.

2.3 As already stated previously, a binding contract can also be entered into as follows:

If you have chosen the advanced payment option, the contract is entered into upon the immediate sending of the confirmation by e-mail or by the request for payment in the online shop.

If you have chosen credit card payment option, the PayPal payment option or another paiement option the contract is entered into at the time of your confirmation of the payment order.

3. Cancellation policy

Consumers have the following right of withdrawal. 

Right of withdrawal :

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day (1) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us:

Aurore de Provence

11 rue Pasteur Marc Boegner

26400 Crest – France

0033 / 786 155 467

contact@aurore-de-provence.fr

https://www.aurore-de-provence.bio/gb/

SIRET 507 945 988 00032

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Regarding sales between professionals, there is no possibility of withdrawal: orders are not cancellable nor modifiable. Any cancellation of the order will result in a full billing of the command such as passed.

Effects of withdrawal

If you withdraw from this contract, promptly and no later than fourteen days after the date on which communication of your withdrawal from this contract was received by us, we must reimburse to you all payments we have received from you, including delivery costs (with the exception of additional costs ensuing from a different type of delivery you chose instead of the less expensive, standard delivery). For this reimbursement, we will use the same payment method you used for the original transaction, unless something different was expressly agreed with you; in no case will charges be incurred to you as a result of this reimbursement. We may withhold reimbursement until the goods have been returned to us. Promptly and in any case no later than fourteen days after the date on which you informed us of withdrawal from this contract, you must send back or drop off the goods to us. The deadline is met if you send the goods prior to expiry of the fourteen-day deadline. You must bear the direct costs of returning the goods. You are only liable for any di-minished value of the goods resulting from the handling other than what is
necessary to establish the nature, char-acteristics and functioning of the goods.

4. Prices and terms of payment

4.1 The prices quoted by the seller are final and exempted from VAT taxes (Article 262 ter, I du CGI).
The payment currency is the euro.

4.2 Additional delivery and shipping costs that may apply will be stated separately in the offer for each product presentation. For all other cases (delivery to various addresses, express delivery, ...), the cost of postage will be charged according an estimate of costs.

4.3  If the bank transfer payment method has been selected, we will state our bank details in the order confirmation.

4.4 For deliveries to countries outside the European Union, in individual cases additional costs for which the seller is not responsible may apply and must be borne by the customer. These include, for example, costs for money transfer by credit institutes (e.g. bank transfer fees, foreign exchange fees) or import duties or levies (e.g. customs duties). 
Further information is available at:
http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en
Due to customs restrictions we do not ship to all countries: the list of available countries can be provided on request.

4.5 If advance payment has been agreed, payment shall fall due immediately upon conclusion of the contract. In the case of payment by credit card, PayPal (by credit card, too) and DIRECTebanking, the invoice amount shall be charged immediately after clicking the “Buy now“ button at the end of the ordering process.

5. Delivery and shipping conditions

5.1 The goods shall be normally delivered via the transport routes and to the delivery address specified by the customer. For processing the transaction, the seller's delivery address stated in the order processing is deemed authoritative. Deviating from this, if payment by PayPal was selected, the delivery address the customer specified at the time of payment is authoritative.

5.2 The seller offers the following delivery methods: Standard delivery. Other delivery methods only by individual request. Other delivery methods entail additional charges that shall be borne by the customer.

5.3 Unless otherwise specified in the offer, delivery time is 2-4 working days within France. In countries of the EU delivery time is 4-6 working days. In countries outside the EU, delivery shall take place within 6-10 working days.

5.4 Should not all ordered products be in stock, we are entitled to make partial deliveries, insofar as you give your approval, and entitled to replace a product which is not in stock, by another equivalent product.
5.5 The responsibility of "Aurore de Provence" is limited to repair or simple replacement of recognized defective goods, provided it has undergone no change, to the exclusion of any other compensation. In particular, "Aurore de Provence" disclaims all liability, civil or criminal, and does not guarantee the harmful consequences resulting from improper use of sold products, improper storage. Also we do not guarantee the responsibility of the supplier of the incriminated product and we shall not be held responsible for direct and indirect damage to the customer.

5.6 If the delivery of the goods fails two times, we are entitled to withdraw from the contract. If necessary, any payments made, exept cost of postage, will be promptly reimbursed to you.

Any re-delivery of goods due to an address error of the customer, absence, non-complaint of pending parcels or delivery instructions not provided by the customer, will be charged to the customer who has to regulate with a prepayment before the new shipping takes place.

5.7 If goods are delivered with obvious transport damages please immediately complain about such mistakes to the deliverer and get into contact with us as soon as possible (0033 / 786 155 467 or contact@aurore-de-provence.fr)

If no objection or protest is made by the customer on the receipt of the carrier, such goods will be deemed accepted.

5.8 Complaints for non-delivery of goods must be made within 4 days of invoice date.

6. Conditions of Returns

We accept returns, exchanges and cancellations without problem:

Simply contact us: 14 days after delivery

Return items as: 30 days after delivery

Cancellation must be requested within 12 hours after purchase

6.1 The following items may not be returned or exchanged :

Given the nature of these items, unless they are damaged or defective, we can not accept returns for customised or personalised orders , perishable products and promotional items.

6.2 Return Fees

The return shipping costs (and possible postage costs for a new shipment) are at the expense of the buyer if it is not our error. If the returned item is not in the original condition, any loss of value is the responsibility of the buyer.

7. Liability for defects

The statutory liability for defects shall apply.

8. Applicable law

8.1 The laws of the France Republic apply for all legal relationships of the parties. Legal disputes between "Aurore de Provence" and its customers fall within the exclusive jurisdiction of the courts of Valence (26000).

8.2 If the customer is a merchant, public entity or a special fund under public law, the sole place of jurisdiction for all disputes resulting from this contract is the seller's business location. The same applies if the customer has no general jurisdiction in France or the EU, or residence, or if the usual place of residence is unknown at the time of commencement of an action. The authority to also invoke the court of another legal jurisdiction remains unaffected by this.

8.3 The contract language is German, English or French.

9. Reservation of title

The goods shall remain our property until payment is made in full. Before transfer of ownership, the customer is not entitled to pledge, assign as security. process or remodel merchandise without our consent.

10. Warranty

The warranty is subject to the statutory provisions.

11. Intellectual Property

All elements of the catalog or offers of "Aurore de Provence" are and remain the exclusive intellectual property of "Aurore of Provence". No one is allowed to reproduce, use, distribute or use for any purpose whatsoever, not even partially elements of the catalog or of the different offers.

12. Final provisions

If any provision of these Terms and Conditions is or becomes invalid, the remainder of the contract shall remain valid. In place of the invalid provision, the relevant statutory provisions shall apply.

B. Customer information

1. Seller identity information

Aurore de Provence

11 rue Pasteur Marc Boegner

26400 Crest – France

0033 / 786 155 467

contact@aurore-de-provence.fr

https://www.aurore-de-provence.bio/gb/

SIRET 507 945 988 00032

2. Essential characteristics of goods or services

The essential characteristics of the goods or services result from the respective product description posted in the online shop.

3. Conclusion of the contract

The contract is entered into in accordance with Section 2 of the seller’s General Terms and Conditions (see above).

4. Payment and delivery

Payment takes place in accordance with Section 4, and delivery in accordance with Section 5 of the seller’s General Terms and Conditions (see above).

5. Technical steps leading to the conclusion of a contract

The conclusion of a contract takes place by way of offer and acceptance.

5.1 If the customer is using the seller’s online order form to place an order, his offer is submitted as follows:

On the seller’s product page, the customer first clicks on the “Add to cart” button. A small window then opens at the top right of the screen showing the content of the cart.

Next, the customer either clicks on “Cart” to open up a new page or directly on the “Checkout” button to start the ordering process.

The ordering process is divided into the following steps:

- Summary : This provides a summary of all of the items in the cart (with an option for changing the quantity). Clicking the “Proceed to checkout” button takes the customer to the next page.

- Login : The customer either creates a new account or, if previously registered, enters his e-mail address and password.

- Address : The customer enters his delivery and billing address and also has the option of entering a different delivery address. After completing the form, the customer then clicks the “Next >>” button.

- Shipping : The customer sees an overview of shipping costs and clicks the “Proceed to checkout” button.

- Payment : A new page opens, giving the customer an overview of the available payment options. Below the payment options there is an summary of the order he is placing and he must then agree to the Terms and Conditions and his right of withdrawal. The customer submits his order by clicking the “Confirm with obligation to pay” button.

5.2 Acceptance takes place in accordance with Section 2.3 of the seller’s General Terms and Conditions (see above).

6. Saving the contract text

After he submits his order, the contract text is saved by the seller and sent to the customer in text form (e.g. letter, e-mail). After submitting his order, the customer can access the contract text on the seller’s website.

7. Technical means for recognizing and correcting input errors

Prior to submitting his order, the customer can continuously correct what he has entered via normal keyboard and mouse features. In addition, all information entered prior to the binding submission of the order is displayed once more in a confirmation window, which can also be corrected by way of normal keyboard and mouse features.

8. The languages available for conclusion of the contract

French, German or English language is available for concluding the contract.